Email Marketing
Key Email Marketing Concepts
Browse our comprehensive dictionary of email marketing terms. Click on any term to get a deep dive into its meaning and practical application.
Open Rate
Open rate is the percentage of recipients who opened an email campaign, calculated as (Unique Opens ÷ Emails Delivered) × 100. It’s influenced by subject line, ...
Click-Through Rate (Email)
Email click-through rate (CTR) measures the percentage of recipients who clicked on one or more links in an email, calculated as (Unique Clicks ÷ Emails Deliver...
Deliverability
Deliverability refers to the ability of an email to reach the recipient’s inbox (not spam or promotions tab). It depends on sender reputation, list hygiene, aut...
Bounce Rate (Email)
Email bounce rate is the percentage of sent emails that couldn’t be delivered. Hard bounces (invalid addresses) harm sender reputation and should be removed imm...
Spam Complaint Rate
Spam complaint rate is the percentage of recipients who mark your email as spam. Most email service providers (ESPs) allow a maximum of 0.1% (1 complaint per 1,...
Email List
An email list is a database of contacts who have opted in to receive communications from a brand. Quality matters more than size—engaged subscribers drive bette...
Lead Magnet
A lead magnet is a free resource (e.g., ebook, checklist, webinar) offered in exchange for an email address. Effective lead magnets solve a specific problem, de...
Automation Sequence
An automation sequence (or email drip campaign) is a series of pre-written emails triggered by user actions (e.g., signup, purchase, inactivity). Common types i...
Personalization
Personalization in email marketing means tailoring content to individual recipients using data like name, location, past behavior, or preferences. Beyond 'Hi {F...
Unsubscribe Rate
Unsubscribe rate is the percentage of email recipients who opt out after a campaign, calculated as (Unsubscribes ÷ Emails Delivered) × 100. A typical benchmark ...
Email Authentication
Email authentication refers to technical protocols (SPF, DKIM, DMARC) that verify the identity of email senders and prevent spoofing and phishing attacks. SPF (...
Frequently Asked Questions
How can I improve my email open rates?
Focus on crafting compelling subject lines, optimizing the 'preview text', and ensuring your 'From' name is recognizable. A/B testing different subject lines is the most effective way to find what works.
What is the ideal frequency for marketing emails?
The ideal frequency depends on your audience and industry. For many B2B companies, once a week is standard, while e-commerce brands may send 2-3 times per week. Always prioritize value over frequency.
Why are my emails going to the spam folder?
Common reasons include poor sender reputation, lack of SPF/DKIM/DMARC authentication, using 'spammy' trigger words, or having a high complaint rate from users.
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