Email Marketing

Email Marketing is a highly effective digital marketing strategy of sending emails to prospects and customers. Effective marketing emails convert prospects into customers, and turn one-time buyers into loyal, raving fans. It remains one of the channels with the highest ROI because it allows for direct, personalized communication with an audience that has already expressed interest in your brand. Modern email marketing focuses on segmentation, automation, and providing value rather than just 'blasting' a list.
11 Expert Definitions

Key Email Marketing Concepts

Browse our comprehensive dictionary of email marketing terms. Click on any term to get a deep dive into its meaning and practical application.

Open Rate

Open rate is the percentage of recipients who opened an email campaign, calculated as (Unique Opens ÷ Emails Delivered) × 100. It’s influenced by subject line, ...

#clickthroughrate#deliverability#subjectline

Click-Through Rate (Email)

Email click-through rate (CTR) measures the percentage of recipients who clicked on one or more links in an email, calculated as (Unique Clicks ÷ Emails Deliver...

#openrate#conversionrate#calltoaction

Deliverability

Deliverability refers to the ability of an email to reach the recipient’s inbox (not spam or promotions tab). It depends on sender reputation, list hygiene, aut...

#emaillist#spamcomplaintrate#senderreputation

Bounce Rate (Email)

Email bounce rate is the percentage of sent emails that couldn’t be delivered. Hard bounces (invalid addresses) harm sender reputation and should be removed imm...

#deliverability#emaillist#hardbounce

Spam Complaint Rate

Spam complaint rate is the percentage of recipients who mark your email as spam. Most email service providers (ESPs) allow a maximum of 0.1% (1 complaint per 1,...

#deliverability#emaillist#senderreputation

Email List

An email list is a database of contacts who have opted in to receive communications from a brand. Quality matters more than size—engaged subscribers drive bette...

#deliverability#audiencesegmentation#leadmagnet

Lead Magnet

A lead magnet is a free resource (e.g., ebook, checklist, webinar) offered in exchange for an email address. Effective lead magnets solve a specific problem, de...

#emaillist#conversionrate#userintent

Automation Sequence

An automation sequence (or email drip campaign) is a series of pre-written emails triggered by user actions (e.g., signup, purchase, inactivity). Common types i...

#aiworkflowautomation#conversionrate#customerjourneymap

Personalization

Personalization in email marketing means tailoring content to individual recipients using data like name, location, past behavior, or preferences. Beyond 'Hi {F...

#audiencesegmentation#automationsequence#conversionrate

Unsubscribe Rate

Unsubscribe rate is the percentage of email recipients who opt out after a campaign, calculated as (Unsubscribes ÷ Emails Delivered) × 100. A typical benchmark ...

#emaillist#spamcomplaintrate#deliverability

Email Authentication

Email authentication refers to technical protocols (SPF, DKIM, DMARC) that verify the identity of email senders and prevent spoofing and phishing attacks. SPF (...

#deliverability#senderreputation#emailsecurity

Frequently Asked Questions

How can I improve my email open rates?

Focus on crafting compelling subject lines, optimizing the 'preview text', and ensuring your 'From' name is recognizable. A/B testing different subject lines is the most effective way to find what works.

What is the ideal frequency for marketing emails?

The ideal frequency depends on your audience and industry. For many B2B companies, once a week is standard, while e-commerce brands may send 2-3 times per week. Always prioritize value over frequency.

Why are my emails going to the spam folder?

Common reasons include poor sender reputation, lack of SPF/DKIM/DMARC authentication, using 'spammy' trigger words, or having a high complaint rate from users.

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